Tell me about your project↗

General terms of sale

Last updated: 7 October 2026

This translation is provided for convenience. The French version is the legal reference: read it in French.

1. Seller

Nicolas Chauvrat, sole trader (entrepreneur individuel), trading as HôteKit
26 rue Olympe de Gouges, 92600 Asnières-sur-Seine, France
SIREN 890 716 939 · SIRET 890 716 939 00024
Email: contact@hostkitstudiofr.fr · Phone: +33 9 51 87 68 94
VAT not applicable, article 293 B of the French tax code
Websites: hotekit.fr · hotekit.com · hostkitstudiofr.fr

2. Scope

These terms apply to every order placed on hotekit.fr and on the payment page paiement.hotekit.fr, by a consumer or by a business. They cover:

Purchases made on Etsy, ComeUp or Fiverr remain subject to the terms of those platforms. Placing an order means accepting these terms, which can be read before payment.

3. Prices

Prices are shown in euros. VAT not applicable, article 293 B of the French tax code: the price shown is the price paid. The price that applies is the one shown when the order is placed, including any discount. No delivery charge is made. The first year of hosting is included in the price of websites; from the second year, hosting is offered as an option at the rate shown on the website when the order is placed.

4. Ordering and payment

Payment is made online when ordering, on the secure Shopify payment page: bank card, Apple Pay, Shop Pay, PayPal or Klarna, depending on the methods offered. An order confirmation is sent by email. The order is final once payment has been accepted.

5. Delivery

Digital products: the access or download link is sent by email as soon as payment is confirmed.

Custom services: we contact the client in writing within 24 working hours to collect what we need (photos, text, booking exports). The delivery time shown on the offer page starts when we receive these items. For websites, a mock-up is sent to the client and approved by them before going live. If no delivery time has been agreed, the service is carried out no later than 30 days after the order.

6. Right of withdrawal

Consumer clients have 14 days from the order to withdraw, without giving a reason. They can do so online at hotekit.fr/retractation (the « Se rétracter » button, form in French), or by email to contact@hostkitstudiofr.fr, giving their name, email and order number.

Kit and digital products: even after download, we refund the Kit on simple request within 14 days of purchase (14-day money-back guarantee).

Custom services: if the client asks for the service to start before the end of the 14-day period and then withdraws, they pay for the work already done; a service fully carried out with their agreement before the end of the period no longer gives a right of withdrawal (articles L221-25 and L221-28 of the French Consumer Code).

Refunds are made within 14 days of the request, using the payment method used for the order.

Business clients do not have the legal right of withdrawal; the Kit's 14-day money-back guarantee also applies to them.

7. Guarantees

Consumer clients benefit from the legal guarantee of conformity for digital content and services (articles L224-25-12 and following of the French Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the French Civil Code). If there is a problem, just write to contact@hostkitstudiofr.fr: we fix it or refund you.

8. Rights of use

The Kit and the templates are for the client's own use, for their own properties or business; reselling or distributing them as they are is prohibited. For custom websites and dashboards, the client keeps ownership of their photos, text and data, and is free to use the delivered work for their business. HôteKit only names a client as a reference with their agreement.

9. Liability

The templates, messages and spreadsheets provided are support tools: the client remains responsible for the information they enter and for how they use it with their guests, owners or partners. HôteKit's liability is limited to the price paid, except in the case of gross negligence or bodily injury.

10. Personal data

The data needed for the order is processed in line with our privacy policy.

11. Complaints and mediation

For any complaint, please write first to contact@hostkitstudiofr.fr; we reply within 7 days. If the complaint is not resolved, consumer clients can use a consumer mediator free of charge, within one year of their written complaint. HôteKit is in the process of joining a consumer mediation scheme; its contact details will be given here.

12. Governing law

These terms are governed by French law. Failing an amicable settlement, disputes are brought before the competent courts; consumers may refer the matter to the courts where they live.

A question?